FAQ

How do I change or cancel my order?

Unfortunately, once the order is placed we are unable to make any changes to it. You may submit a request to cancel your order, however, once your request has been fulfilled by our team we cannot cancel your order.

How can I track my package?

Once your order has been fulfilled, you will receive an email with the tracking information. Your tracking information should be updated once the shipping courier scans the package into their system.

 

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!

How long does shipping take?

Shipping time varies by location. These are our estimates:

LOCATION	ESTIMATED SHIPPING TIME
United States	8-22 Business days
Canada, Europe	8-22 Business days
Japan, Thailand, Asia	6-16 Business days
Australia, New Zealand	8-22 Business days
Mexico, Central America, South America	8-30 Business days

 

*This doesn’t include our 2-5 day processing time

 

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information BY just click On ” TRACK “. For view your tracking information. If you haven’t received tracking info within 5 days, please contact us

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.